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I’m surprised there wasn’t an idea post about this already -- if there is, then please let me know! I couldn’t find one myself. 

Please enable reportability of JO Emails Logged to Timeline!!

Ideally, these would be included in the Timeline activity object with a Source of JOURNEY_ORCHESTRATOR or ADVANCED_PROGRAM for example. 

Why does this matter?

  1. Often, there’s some sort of “engagement” measure used in a customer health scorecard. Or, a CSM KPI related to tracking how long it’s been since the account was last “engaged” (maybe via email, or maybe via a meeting..etc). As organizations leverage more digital scale programs and initiatives for serving larger segments, we need to be able to recognize these 1:many email “touches” in these engagement metrics.
  2. Gainsight’s mantra is “if it’s not in Timeline, it didn’t happen.” Well the emails are in timeline, but they’re not reportable...so...it’s as if they didn’t happen…
  3. Data governance!! The reporting we build on Timeline is not accurate as it excludes these emails.

In here to vote but also to report a possible bug with DH...why is the first related topic...this exact page?

@anirbandutta note this request actually predates the release of the feature so add 6 months to the age of this (link to private community area where it was originally surfaced)

 

Updated idea statusNo Status→CLOSED (DUPLICATE)
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