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Ability to submit Zendesk tickets on the Knowledge Bot

  • July 20, 2020
  • 1 reply
  • 37 views

alextran

Ideally, PX customers can create custom categories/labels, such as Case Type and Priority, and attach screenshots.

 

Then users will be able to select accordingly on the Bot + attach screenshots. After submission, it’ll create a Zendesk ticket with the case type, priority, and screenshots attached. 

1 reply

broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • July 31, 2023
AcknowledgedWorkaround Available