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Alicia Fisk
Alicia Fisk
Contributor ⭐️⭐️⭐️
November 14, 2022

Access to the Freshdesk CSAT objects via Freshdesk Connector

  • November 14, 2022
  • 1 reply
  • 32 views

We are using the Gainsight - Freshdesk connector to pull ticket data for health scoring. However, one important element that is missing is ticket CSAT results. The related CSAT objects (satisfaction ratings, in particular) are available by API, but not available by the connector. 

Please consider an enhancement to include CSAT result data via the connector, since this helps paint a more complete picture as to support dimensions of customer health. 

      1 reply

      alizee
      alizee
      VIP ⭐️⭐️⭐️⭐️⭐️
      November 15, 2022

      +1! CSAT surveys are mostly run by our support team at present, and this would be invaluable to enrich our health data.

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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