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jake_ellis
Gainsight Employee ⭐️⭐️
November 29, 2018

Add Calendar Integration to Journey Orchestrator (Email Templates)

  • November 29, 2018
  • 12 replies
  • 517 views
I'm trying to solve for a use case that has come up a couple times. If I have a set of customers, let's say, users who have open support tickets that have been unresolved for 1 week with upcoming renewals in 120 days, I would like to send them an email through JO from the CSM on the account with a link to their calendar to schedule a call. This would leverage a tool like Calendly or TimeTrade but would continue/branch the program based upon the response within the tool. If a meeting was scheduled within Calendly there would be a followup email confirming the meeting that continues the program, if no meeting scheduled, there would be a short follow up email that ends the outreach.

    12 replies

    nitisha_rathi
    Expert ⭐️⭐️
    May 15, 2020

    We are doubling down on JO integrations and this is one of the use-case we want to solve. I will update the ETA as soon as we have more clarity.

    rishi
    Contributor ⭐️⭐️⭐️
    September 4, 2020

    We use timetrade, and this will be a great plus for our CS team.