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Gainsight gave the ability for admins to create reporting surrounding user licenses. However, during the switch to the license UI update, a lot of users are marked “full license” but the permission is set to “viewer.” This requires a lot of manual auditing because we are unable to see the actual permission type at the reporting level.

 

Thanks!

@sroma sorry for the inconvenience caused. 

I would like to help with the License type documents. Hope this will make your job easier. 

  • Viewer License: Users can only view pages assigned to them as part of the Viewer permission set.
  • Full License: Users will have access to products based on the permission bundles assigned to them in Gainsight.

 

Thanks @sai_ram  - however it will be helpful to see the permission types assigned to each user in reporting next to their license type. Ex: John Smith  - Full License  - Default Bundle

I agree that it would be tremendously beneficial to see the permission type as a column in User Management.

We also looking for this but since year seems like not much progress being done on this.

Hello @Kmwadhwani, thank you for posting here and bumping this up, I will loop in our Product Manager to help you out here. 

@sroma @vmoore @Kmwadhwani thanks for writing in! Looking into it and will keep you posted.

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