It would be create if we could add additional criteria to the Company Person connector for PX. Preferably, the ability to select any field for matching, though at the very least, account or name fields would be an improvement
As-is today, this connector, and as far as I’m aware all other person matching in Gainsight, only uses email address as the identifier, but this isn’t ideal.
When it comes to the PX connector in particular we notice this limitation, as we sometimes have multiple users related to a single email address (agent@comany.com) or a single person, who has a user on multiple related accounts.
Additional matching criteria for Company Person Connector
Hi Tyler,
This is a recent enhancement , admin can select unique identifiers from Person object, below document explains how to configurePerson_Resolution_key_Configuration
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.