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Alert/notification when Timeline logging stops working

  • April 13, 2020
  • 4 replies
  • 78 views

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Can we make user know by giving an alert or email on that day if the Timeline Activity is not working.

4 replies

nitisha_rathi
  • Expert ⭐️⭐️
  • April 16, 2020

Can we make user know by giving an alert or email on that day if the Timeline Activity is not working.

Hi @Srikanth,

Please log a support ticket if you face any issue in emails not logging to Timeline. FYI - It takes few minutes for the email to show up in Timeline.


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  • Author
  • Gainsight Employee ⭐️
  • April 23, 2020

Hi @nitisha_rathi 

There are few cases when Email to timeline stops working because of some security issues(SPF Check failure or DKIM failure).

In the above cases, can we send a notification saying that Email To Timeline would not work so that they can reach out to us at earliest.

 

Thanks & Regards,

Srikanth

 


nitisha_rathi
  • Expert ⭐️⭐️
  • May 22, 2020

@Srikanth Thanks for sharing, we will look into it.


sai_ram
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  • Expert ⭐️⭐️
  • May 26, 2020

@Srikanth changed this to an enhancement request for better tracking purpose.