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Gainsight Employee ⭐️
Srikanth
Gainsight Employee ⭐️
April 13, 2020

Alert/notification when Timeline logging stops working

  • April 13, 2020
  • 4 replies
  • 85 views

Can we make user know by giving an alert or email on that day if the Timeline Activity is not working.

      4 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      April 16, 2020

      Can we make user know by giving an alert or email on that day if the Timeline Activity is not working.

      Hi @Srikanth,

      Please log a support ticket if you face any issue in emails not logging to Timeline. FYI - It takes few minutes for the email to show up in Timeline.

      S
      Gainsight Employee ⭐️
      SrikanthAuthor
      Gainsight Employee ⭐️
      April 23, 2020

      Hi @nitisha_rathi 

      There are few cases when Email to timeline stops working because of some security issues(SPF Check failure or DKIM failure).

      In the above cases, can we send a notification saying that Email To Timeline would not work so that they can reach out to us at earliest.

       

      Thanks & Regards,

      Srikanth

       

        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        May 22, 2020

        @Srikanth Thanks for sharing, we will look into it.

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          May 26, 2020

          @Srikanth changed this to an enhancement request for better tracking purpose. 

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