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kate_popp
kate_popp
Contributor ⭐️⭐️
June 10, 2015

Allow CTA created without Customer attached

  • June 10, 2015
  • 1 reply
  • 56 views
Currently, creating a new CTA requires you to input a Customer. Our team often needs CSM-level CTAs that aren't associated with specific customers but more of an "account pool" action.

Would be great if we could allow this to remain open if a broader task.

      1 reply

      elaine_cleary
      elaine_cleary
      Helper ⭐️⭐️
      June 10, 2015
      I've heard this request a few times, Kate.  Thanks for posting!  A short-term suggestion in this area that I know some other customers have done is put an account into Gainsight for your own company and use it for "internal" or broader activities like you're describing.  We actually have this at Gainsight too -- it's just a record in SFDC that's a customer in Gainsight and I can log non-customer specific activities there.  Hope that helps.
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