I'm working with an Admin who has enabled internal survey questions to gather feedback from the CSM team on why the NPS response was what it was. This allows them to see in one report the Customer's Response and context from the CSM from follow up conversations.
What they are running into is that once they answer the question and hit submit they no longer can edit the answer if they get additional context or if there is a grammar or spelling error.
It would be great to allow edibility on internal question answers.
Page 1 / 1
Hi Lane,
Thanks for posting!
We are working on it and in the next release the fucntionlaity to edit/delete a survey response is coming.
Thanks for posting!
We are working on it and in the next release the fucntionlaity to edit/delete a survey response is coming.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.