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Contributor ⭐️⭐️⭐️
May 6, 2020

Allow "Links" like URLs in the Comments field in Customer 360

It will be helpful if we can store URLs in the Customer 360 Comments field. This will allow a user to store any relevant links in the comments field. The answer I got from the community does not solve my issue. That answer is at:

https://community.gainsight.com/360-company-relationships-14/does-gainsight-allow-me-to-store-urls-in-the-customer-360-page-38057?postid=41426

 

 

    3 replies

    Helper ⭐️
    May 28, 2020

    Hello @wmurthy, which edition are you using - SFDC or NXT? Today, it is possible in NXT as the Comments widget is of the type Rich Text Area.

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    wmurthyAuthor
    Contributor ⭐️⭐️⭐️
    May 28, 2020

    I am using SFDC.

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    sai_ram
    Expert ⭐️⭐️
    June 19, 2020

    @wmurthy This change in SFDC is not immediate road-map, I will update you here once we add this to our product backlog. 

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