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narayanan_s
Contributor ⭐️⭐️⭐️⭐️⭐️
March 17, 2021

Allow NXT Rules with sfdc cross object lookup fields or lookup filter fields migration via x-org

  • March 17, 2021
  • 15 replies
  • 189 views

NXT developed rules with salesforce sourced lookup object fetch or filter fields are not x-org migrated.

We are following a culture where any new project developments are approved for Gainsight to be developed and tested in sandbox tenant first without implementing directly in production instance.

At times we stuck to see many rules having sfdc cross object lookup fields or filter fields not migrating with in NXT tenants via x-org. 

15 replies

pgeorge
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 1, 2021

@narayanan_s 

Could you raise a Support ticket when you see the same failure? We will need to investigate this with the logs generated during migration. 

The issue could be specific to the configurations you are trying to migrate which could be why we cannot reproduce it ourselves.

 

Thank you

Preethi

narayanan_s
Contributor ⭐️⭐️⭐️⭐️⭐️
June 3, 2021

@pgeorge , Yes a case is raised and under WIP from last year end :-)

Narayan
pgeorge
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 8, 2021

So sorry for the delay,

Could you share with me the Zendesk ticket? I will follow up with the team?

narayanan_s
Contributor ⭐️⭐️⭐️⭐️⭐️
June 8, 2021
narayanan_s
Contributor ⭐️⭐️⭐️⭐️⭐️
July 12, 2021

Was this fixed in Rules Horizon? I heard from one of the support team rep that in Horizon, it would get fixed. Please share some updates, i will do internal testing and respond too.

@pgeorge 

Narayan