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andrew_cummins
andrew_cummins
Helper ⭐️
September 1, 2021

Allow survey exemption list to be a living list instead of a CSV

  • September 1, 2021
  • 4 replies
  • 47 views

We can knock someone off a survey but it would be nice to be able to add someone to the exemption list easily/dynamically instead of having to upload a csv. 

    4 replies

    Cornelia
    Cornelia
    Contributor ⭐️⭐️⭐️⭐️⭐️
    September 2, 2021

    Hey @andrew_cummins , thank you for your post. The Product Manger will take a look into this and get back to you to let you know if this can be done. 

    chethana
    Expert ⭐️
    September 23, 2021

    Hello @andrew_cummins 
    what could eb the reasons for someone to get into exclusion list apart from bad sentiment, churned, blacklisted.?

    andrew_cummins
    andrew_cumminsAuthor
    Helper ⭐️
    September 23, 2021

    The main reason for us is we get emails from customers asking to be removed from a specific journey. We have journeys that are waveless meaning it is perpetual journey and the customer enters in every six months.

      PavanCh
      Gainsight Employee ⭐️
      PavanCh
      Gainsight Employee ⭐️
      October 27, 2021

      @andrew_cummins ,

      we are looking at providing on option to build custom exclusion lists that you can attach to a program. The feature request has been added to product backlog for priorotisation.

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