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Allow survey exemption list to be a living list instead of a CSV

  • September 1, 2021
  • 4 replies
  • 12 views

andrew_cummins
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We can knock someone off a survey but it would be nice to be able to add someone to the exemption list easily/dynamically instead of having to upload a csv. 

4 replies

Cornelia
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • September 2, 2021

Hey @andrew_cummins , thank you for your post. The Product Manger will take a look into this and get back to you to let you know if this can be done. 


  • Helper ⭐️⭐️⭐️
  • September 23, 2021

Hello @andrew_cummins 
what could eb the reasons for someone to get into exclusion list apart from bad sentiment, churned, blacklisted.?


andrew_cummins
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  • Author
  • Helper ⭐️
  • September 23, 2021

The main reason for us is we get emails from customers asking to be removed from a specific journey. We have journeys that are waveless meaning it is perpetual journey and the customer enters in every six months.


PavanCh
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  • Gainsight Employee ⭐️
  • October 27, 2021

@andrew_cummins ,

we are looking at providing on option to build custom exclusion lists that you can attach to a program. The feature request has been added to product backlog for priorotisation.