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molly_haupt
molly_haupt
Contributor ⭐️⭐️
September 9, 2015

Allow the ability to apply different weight to health categories depending on stage

  • September 9, 2015
  • 4 replies
  • 81 views
We would like the ability to apply different weights based on the stage.  For example, if a customer is in implementation, then the Implementation category would have a weight of 60.   Once the customer moves into the stage of Live, then Implementation would drop to 0 and other categories would have a higher weight.    We have a work around in place, but it's very hard to predict health.

      4 replies

      sundar
      sundar
      Expert ⭐️
      September 9, 2015
      Is your work-around having multiple actions with criteria like stage = implementation and so on? 
      luis_p
      luis_p
      Contributor ⭐️⭐️⭐️
      September 9, 2015
      This is a great idea, I think alot of companies tend to treat their "early stage" customers different than their legacy customers.  
        molly_haupt
        molly_hauptAuthor
        Contributor ⭐️⭐️
        September 10, 2015
        Well, no.  Nothing that fancy.  We will weight Implementation higher, but once the stage is moved to Live, then Implementation will be set to N/A and the Implementation weight will be redistributed to the other categories.   Not ideal, but that's what we came up with.
        sumesh
        sumesh
        Helper ⭐️⭐️
        September 16, 2015
        Thanks for the feedback! We are planning to overhaul scorecards, and having the ability to add measures that make most sense to a customer stage is definitely in our radar. Stay tuned for further updates!
          
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