In our instance of Gainsight, we want to display the actual scores for the measures in the scorecard. However, given that the numeric grading scheme has the limit of range 0-100, it has become a difficult task. If we use the configuration to set our on ranges , then the actual score above 100 scales to the range between 0-100. This negates the purpose of displaying actual score.
Can an enhancement be added where the admin can set the default range in the numeric grading schem.
The feedback I have received from the exec team and especially the executive sponsor is that we need to be able to show actual scores.
Regards,
Shantan
Would you be willing to get into a quick call with us, so we can talk more about this use-case? There might be some workarounds to solve your issue, atleast partially.
I can do 9am. May I know your email address - I’ll send across an invite. Thanks!
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