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KellyBebenek
Helper ⭐️
June 16, 2022

Analytics: remove user role type in reporting

  • June 16, 2022
  • 4 replies
  • 28 views

In Analytics: It would be nice to be able to remove a user type. For Example, Employees vs Customers.  I would like to remove the Employee User Role in my reporting to better understand just how our customers are using the platform.

4 replies

Aleksandra
Gainsight Product Manager
June 20, 2022

Hi @KellyBebenek ,

could you please say more about what exactly are you looking for? Employees vs Customers look like the custom roles you can use to filter out users from your dashboards. 

Aleksandra
Aleksandra
Gainsight Product Manager
June 20, 2022
Updated idea statusNewOpen
Aleksandra
KellyBebenek
Helper ⭐️
June 20, 2022

Employees have a custom role but are also considered registered users.

Is there a way I can look at registered users but not the custom role of employee?

Aleksandra
Gainsight Product Manager
July 26, 2022

@KellyBebenek 

If you select all custom roles except those used to tag employees ( and you do not select any main role) you should see data for nonemployees. Please let me know if it worked.

Aleksandra