When an answer to a question is embedded in the question, it saves you from having to scroll down to see the reply marked as the answer.
However, it’s missing critical context about the user that provided the answer. It only lists the username “Answer provided by ddpancratz.” I’d recommend embedding the same features that appear for the topic author, replies, and topics within an activity feed:
- Username is linked to the profile
- Hovering over username shows short profile summary with rank, badges, stats, etc
- Avatar to the left of the username
- Rank shown to the right of the username
There are many use cases where this would be beneficial. Primarily, this information provides helpful context around the answer, often conveying trust in the answer itself.
For example:
- If staff members have a special rank and/or avatar icon, it conveys an official/verified type of trust (ex. Answer is from an Insided staffer.)
- If certifications are shown in ranks and/or badges, it coveys a level of experience and expertise
- Ranks that indicate community journey status (ex. Inspired) can indicate when an answer is coming from someone just getting started vs a long time superuser
- Stats (from the mini profile hover modal) can convey when a user has answered many questions
Context and trust are powerful success factors related to the ideas of self-service and a community-sourced knowledge base. Matching the UI features from most everywhere else in the platform to the embedded answer would be a big improvement.