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Automatically add internal attendees to the at mention in the timeline

  • May 27, 2021
  • 2 replies
  • 35 views

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When adding customer call notes in timeline, we need an ability to automatically send the notes to all internal attendees.

If we had an option to allow automatic addition of all internal attendees to the at mention automatically it saves a step.

For Admins if we can selectively configure this automation for particular activity types - even better!

2 replies

sai_ram
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  • Expert ⭐️⭐️
  • May 28, 2021

@aparimala thank you for sharing your request here. I will get back to you on this.


Chirag
  • Helper ⭐️
  • May 28, 2021

@aparimala Interesting use-case. We will look into the possibilities, based on the numbers of like we can prioritize.