Currently it is not possible to use merge fields in a URL from a SFDC email template in a rules engine email. It is not possible to map the tokens.
The use case is that they are trying to tokenize the url link using these merge fields.
I have a customer that would like to do this.
Page 1 / 1
Hey Alex:
Where do these merge values exist? If the format of the token in SFDC is ${!Contact.Birthdate} then it will show as an available mapping option in the Rules Engine for Send Email action.
I'd imagine if they are tokenizing a url you might be able to accomplish this.
Where do these merge values exist? If the format of the token in SFDC is ${!Contact.Birthdate} then it will show as an available mapping option in the Rules Engine for Send Email action.
I'd imagine if they are tokenizing a url you might be able to accomplish this.
+1 to Scott's answer
Recommend to use copilot where this would be even easier.
Recommend to use copilot where this would be even easier.
This is something I am working on as well.
The fields I need to map to/tokenize are within the URL. Based of the example below, would it be possible to do this in copilot as Sundar suggested?
https://examplelink.com/example?C${!Contact.id}&AccountID=${!Account.id}
The fields I need to map to/tokenize are within the URL. Based of the example below, would it be possible to do this in copilot as Sundar suggested?
https://examplelink.com/example?C${!Contact.id}&AccountID=${!Account.id}
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.