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marie
marie
Gainsight Employee ⭐️⭐️
April 24, 2015

Benchmarking against Customer Cohorts

  • April 24, 2015
  • 1 reply
  • 34 views
The ability to benchmark a customer against its cohorts would be a powerful tool. It would allow CTAs and Scorecards to really hone in on the stragglers within a cohort as well as allow the CTA and Scorecard configuration to grow with the business as opposed to pegging it to fixed thresholds. This would be so cool!

      1 reply

      elaine_cleary
      elaine_cleary
      Helper ⭐️⭐️
      May 21, 2016
      In the April Release, we can create rules that aggregate data across accounts within a segment or cohort to establish benchmarks.  So can we declare victory for Marie's idea? 
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