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sagan_sherlin
Helper ⭐️⭐️
November 20, 2020

Best Practice. Automating Reports to Users Twice a Week.

Hello!  In the past when I need to automate emails for whatever reason, I used Outreaches.  Mainly because it was very simple and quick to schedule the emails.  However, now we’re including attached reporting - and it forces us to Programs.

 

My issues I can’t seem to find an easy way to schedule a report to go out to users twice a week, without having to create some insane work around.  Does anyone have a best practice for doing this type of emailing to users?

 

Thank you!

11 replies

john_apple
Expert ⭐️
November 20, 2020

@sagan_sherlin -- When create the program, sent the uniqueness criteria filter to be Recipient Email Address and then select the option for Participants with the same unique criteria can enter after (choose Completed). Lastly under Advanced Criteria select the box for Participant with same email address can enter once in X days and determine how many days between sends for X. In the participant source, you’ll want to have the scheduled to sync weekly on the days that you intend to send out the email.

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dan_ahrens
Expert ⭐️⭐️⭐️
November 20, 2020

Hi @sagan_sherlin - the new reporting and dashboards system that we’re releasing soon has this capability. You can schedule a report to be emailed out in a couple format choices, and with some flexible schedule options. So stay tuned! :)

 

 

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VP of Customer Success at Forcepoint
Helper ⭐️
November 22, 2020

@dan_ahrens thanks for the teaser! :grinning:

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Anastassia Goidina
sai_ram
Expert ⭐️⭐️
November 23, 2020

@sagan_sherlin changed this to idea.

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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
November 23, 2020

@dan_ahrens  Hooray!!

 

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dan_ahrens
Expert ⭐️⭐️⭐️
November 24, 2020

 

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VP of Customer Success at Forcepoint
sagan_sherlin
Helper ⭐️⭐️
December 29, 2020

Hi @sagan_sherlin - the new reporting and dashboards system that we’re releasing soon has this capability. You can schedule a report to be emailed out in a couple format choices, and with some flexible schedule options. So stay tuned! :)

 

 

Is it soon yet? :rofl:

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bradley
Expert ⭐️
December 29, 2020

Hi @sagan_sherlin - the new reporting and dashboards system that we’re releasing soon has this capability. You can schedule a report to be emailed out in a couple format choices, and with some flexible schedule options. So stay tuned! :)

 

 

Looking forward to this! I see there is a “Choose Users” section.  @dan_ahrens   Will we have to individually add users, or will we be able to create groups somehow?

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dan_ahrens
Expert ⭐️⭐️⭐️
January 4, 2021

This would be individual Gainsight users, @bradley 

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VP of Customer Success at Forcepoint
bradley
Expert ⭐️
January 4, 2021

This would be individual Gainsight users, @bradley 

Is it too early to add a feature request for this? :)

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