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chris_mudd
Gainsight Employee ⭐️
chris_mudd
Gainsight Employee ⭐️
October 11, 2016

Better Messaging When a Load to SFDC Rule Fails

  • October 11, 2016
  • 2 replies
  • 64 views
Currently we have a rule that is loading to SFDC.  When the rule fail the error message is helpful, but it would be nice to see more detailed records about why this failed.  Providing an ID would allow the customer to trouble shoot and figure out why this rule failed on their own.  Screen shot attached for reference. 

      2 replies

      darkknight
      darkknight
      Expert ⭐️
      July 9, 2020

      Looks like another post on this too… this is big issue for us:  https://community.gainsight.com/cs-ideas-21/more-details-for-the-failed-record-in-the-rule-execution-sheet-37293

      Jeff Kirkpatrick
      jean.nairon
      jean.nairon
      Expert ⭐️
      July 9, 2020

      Is it possible to get the error logs to show all errors with a record as well? The error log shows the first error the record fails with but doesn’t show any other issues. 

      For example, if there is a missing picklist in column A, the rule doesn’t check all the other columns and provide any other errors there. You have to fix the first error and run the rule again to check the rest of the columns. 

      Jean
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