There are some good bulk operations already available for topics, but I think there’s one missing: bulk replies.
Use Cases:
- Relevant product update or fix to a specific feature and you want to add a note to existing questions about that product
- A notification to the Bulk Move action (if you want to be transparent that you’ve moved the topic)
- Any use case around engaging those on the thread
- One I have: we invite those involved in top viewed/rated questions each month to present on our Success Hour webinars and demo the solution.
- Relatedly, it’s a nice engagement tactic to reinforce the type of behaviors you want to see.
- “Hey, this was one of the top 10 posts of the past month! Thanks for posting it and adding to our knowledge base.”
An interim work around would be to deliver this idea:
With this, bulk replies could be configured via Zapier/API automations to add a specific reply based on a specific moderator tag.