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Contributor ⭐️
June 3, 2020

Call to Action Ownership

  • June 3, 2020
  • 3 replies
  • 59 views

While assigning owners in playbook s currently gainsight supports only Account and customer info user lookup fields. Is there a roadmap where gainsight will support other objects which as well with user lookup fields.These other objects do have a look up on account object.

3 replies

aditya_marla
Helper ⭐️⭐️⭐️
July 2, 2020

Hi @ioKarZar :

Could you give an example of what objects/fields you are looking for? A CTA is fundamentally tied to an account (and only 1 account) so its easy/possible to resolve to any lookups on the account objects...for other objects it would be slightly tricker.

sai_ram
Expert ⭐️⭐️
July 13, 2020

@ioKarZar need your inputs here to help you better! 

sai_ram
Expert ⭐️⭐️
July 20, 2020

@ioKarZar need your inputs here to help you better! 

@ioKarZar did you get a chance to view our comments ?