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tmolnar
Contributor ⭐️⭐️
October 25, 2019

Can timeline comments be sorted so the most recent comment is first?

  • October 25, 2019
  • 7 replies
  • 81 views

timeline comments are listed in the order created.  is it possible to change the sort order so the most recent comment is first?

    7 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    October 29, 2019

    Hi @tmolnar this doesn’t appear to be configurable right now.

    Lila Krutel, Dir. Global Education Services
    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    November 1, 2019

    timeline comments are listed in the order created.  is it possible to change the sort order so the most recent comment is first?

    Hi @tmolnar,

    Is this required on click of “View all comments” option?

    T
    tmolnarAuthor
    Contributor ⭐️⭐️
    November 1, 2019

    @nitisha_rathi I’m not sure where the “View all comments” option is, but when you click the Comment bubble on a timeline activity and all the comments expand open, this first comment made is listed first.  we are looking for the most recent comment to be listed first.

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    November 1, 2019

    @tmolnar Let me know if you’d like me to convert this post to an Idea (feature request)!

    Lila Krutel, Dir. Global Education Services
      T
      tmolnarAuthor
      Contributor ⭐️⭐️
      November 1, 2019

      @lila_meyer  Yes that would be great!  Thank you!

        sai_ram
        sai_ram
        Expert ⭐️⭐️
        November 8, 2019

        @tmolnar Thanks for posting it here! Currently, this is not on our road-map, I will update you here once we consider for release. 

          R
          rakesh_lingala
          Helper ⭐️⭐️⭐️
          October 22, 2020

          Hello Everyone!

          Happy to announce that your request has been considered and included as part of the v6.18 release (SFDC / NXT). With this release, viewing activity comments has been revised with the following two key changes:

          • Expanding an activity displays all comments by default.
          • When scrolling through comments, the activity header is sticky so users always have the context for the comment they’re looking at. 

          This feature is implemented in both SFDC & NXT versions.

          Thanks for posting!

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