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Checking if you want to assign the 'best answer'

  • December 30, 2020
  • 3 replies
  • 6 views

timcavey
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As members can’t unassign a best answer when it’s been assigned, even if they’ve just clicked it in error, this feature request is basically a thing that comes up which says Are you sure you'd like to mark this as the best answer? With the option to turn the prompt on/off of course (best default to off).  

 

I’ve had a few examples of a best answer that wasn’t a best answer and wasn’t meant to be...

3 replies

Ati Somos
  • Gainsight Employee ⭐️
  • January 27, 2021

Hi Tim,
 

Thank you for posting this! You are very conscientious by proposing an easy solution by asking for confirmation but still, the best solution would be unassigning the selected best answer, right?


Gainsight CC Team
  • Gainsight Employee ⭐️⭐️
  • January 27, 2021
Updated idea status NewOpen

timcavey
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  • Author
  • Helper ⭐️⭐️
  • January 27, 2021

Very good point, if the poster is able to assign and unassign the best answer, this works just as well!