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Aleksandra_V
Aleksandra_V
Contributor ⭐️⭐️
January 7, 2021

Color Label is not displayed when creating Health Score per Measure group report

  • January 7, 2021
  • 4 replies
  • 148 views

Hello there,

We are trying to create a report, which would display Health Score per Measure group, however when doing so, each measure group shows the “Score” but not the Color Label.

As I know, Gainsight has a numeric range associated to each Scorecard Measure color (COLOR (RYG)), and the middle point of this range is displayed as "Score". Unfortunately, this "Score" is irrelevant and does not represent the actual results of our Scorecard Measures, therefore we are unable to create a report, which would display the accurate Overall Health Score per Measure group.

Is there a way how to replace Measure “Score” with a “Color Label”, the way it is displayed for Overall Health score?

Also, is it possible to remove this “Score” from Scorecard? At the moment, it does not give us any value, and is rather confusing than helpful.

 

Thank you in advance for your support!

Best,

Aleksandra

 

    4 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    January 7, 2021

    @Aleksandra_V I will check the possibilities and get back to you here. Thanks for sharing it here. 

      shantan_reddy
      Gainsight Employee ⭐️
      shantan_reddy
      Gainsight Employee ⭐️
      January 8, 2021

      @Aleksandra_V Did you try the scorecard mass edit report? This should serve your purpose, if your scorecard scheme is color.

       

      Regards,

      Shantan

        Aleksandra_V
        Aleksandra_VAuthor
        Contributor ⭐️⭐️
        January 8, 2021

        @Aleksandra_V Did you try the scorecard mass edit report? This should serve your purpose, if your scorecard scheme is color.

         

        Regards,

        Shantan

        Thank you so much, it was exactly what I needed, now everything is in order and every measure group displays the color label. Thanks for your help once again :) 

        Do you happen to know, if there is a possibility to remove “Score” label from the Scorecard? 

         

        Best,

        Alex

         

          shantan_reddy
          Gainsight Employee ⭐️
          shantan_reddy
          Gainsight Employee ⭐️
          February 1, 2021

          We are doing a revamp of the scorecard section, and the score will not be visible then for color scheme.

           

          Regards,

          Shantan

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