Skip to main content
mr255405
Helper ⭐️
October 28, 2021

Comments Required for NPS Detractor

  • October 28, 2021
  • 1 reply
  • 25 views

When administering the NPS survey, we’d like to require that folks leave a comment ONLY if their score categorizes them as a Detractor. We would like for the comment section to remain optional for Passive and Promoter participants while we seek to get more context around detractors. 

Thanks!

1 reply

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
October 29, 2021

Hello @mr255405, thank you for posting on Community. Passing this along to our Product Manager to be looked into and circle back to you with an answer.