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Comments Required for NPS Detractor

  • October 28, 2021
  • 1 reply
  • 9 views

mr255405
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When administering the NPS survey, we’d like to require that folks leave a comment ONLY if their score categorizes them as a Detractor. We would like for the comment section to remain optional for Passive and Promoter participants while we seek to get more context around detractors. 

Thanks!

1 reply

Cornelia
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • October 29, 2021

Hello @mr255405, thank you for posting on Community. Passing this along to our Product Manager to be looked into and circle back to you with an answer.