We have a few metrics we track over time. For example, how many logins did they have this month versus last month.
In a rule, I can create a comparison for the last 4 weeks compared to the last 8 weeks, but I haven't been able to figure out how to say the last 4 weeks compared to the 4 weeks prior. I'd prefer not to have to write this to another field to do the comparison.
I would ideally want to show customers who's logins have dropped between last month and this month by a percentage. Or if they have grown what that percentage is.
Is there a way to do this now? Or would this need to be built?
Comparing a Metric for One Time Frame to a Previous Timeframe
+5Director of CX and Scale Programs
+4Yes, this is possible. Here is documentation https://support.gainsight.com/hc/en-us/articles/204520238-Using-Calculated-Fields-in-Rules
When you define the comparison in the Rule you need to select "Prior" for the time frame in second value (as in "Prior 4 weeks") instead of "Past" (as in "Past 8 weeks").
When you define the comparison in the Rule you need to select "Prior" for the time frame in second value (as in "Prior 4 weeks") instead of "Past" (as in "Past 8 weeks").
+5Thanks Karl! That was an oversight on my part. I miss the dropdowns sometimes when I'm trying to figure something out.
Director of CX and Scale Programs
+4Great! Glad it is working now.
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