Connect CTAs to Gainsight Assist

Glad to see Gainsight Assist getting some love with the most recent CS release, disappointing to see that this item continues to languish in the backlog (?). While workarounds definitely exist, it’s entirely manual on the CSMs and leads to items easily being missed. 

Is there an update on where this request is on the roadmap?  My CSMs are constantly asking for this feature.

This would save us so much time.  Currently they send an email and then have to go into Gainsight timeline to attach it and it’s a lot of extra work to attach an email to a CTA.

Any update/information from Gainsight team? ​@revathimenon ​@arunabhat 

This would be a HUGE time saver for our CS Scale teams that are constantly working CTAs and emailing customers.

Thanks for the idea and the discussion here.
While this is an interesting suggestion, it doesn’t fit into our current product direction (Automated email logging) , so we won’t be moving forward with it at this time.
That said, feedback like this helps shape our long-term thinking, and we appreciate you sharing it.
 

Thanks for the idea and the discussion here.
While this is an interesting suggestion, it doesn’t fit into our current product direction or plans (Automated email logging), so we won’t be moving forward with it at this time.
That said, feedback like this helps shape our long-term thinking, and we appreciate you sharing it.

Bummed to see this being closed as not doing. As ​@mobrien14 so eloquently said, if the CSM is required to manually do a #YAW (yet another workaround), it won’t get done.

Unless the new “all emails are logged to timeline” can magically link back to the associated CTA, we’ll be flying blind when it comes to that association.

We are also are running across this and was looking for any updates regarding Gainsight assist being linked to a CTA timeline rather than just the generic timeline so things track better.