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Hello, I am testing out the conversational widget. It looks like images show nicely within the widget. But embedded videos are just showing as a link.

Is there a way to get videos to be embedded/playable from within the widget? We’ve made extensive use of video answers in our community forum.

 

 

In our community forum, that URL is actually an embedded video. In the conversational widget it just shows as a link.

 

Hi @copperml!

I spoke with the team internally on this and was told this was never implemented, all embedded content will show as a link.

Sincerely,

Ravi


Hi @ravi.kurma thank you very much for the answer.

Do you know if this is on the roadmap? Should I post this as an Idea?

Thanks Ravi


Hi @copperml!

Unfortunately I am unable to provide any new information on this. I have converted this to an idea as I think its a much needed addition and please make sure to upvote it as well!


That’s helpful, thanks @ravi.kurma !


Hi @copperml, thanks for submitting your idea. Sorry for late response. To be able to display embed videos in embeddable widget we need to be sure cookie setting is allowing to do that. Currently we do not have any cookie setting for the embeddable widget and showing content as if user selected to reject all cookies.

I’ll still put this idea to 'open' to collect more votes and feedback.


Updated idea statusNewOpen

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