@SmartlyGreg As I understand, this is mainly something you feel would come in handy in the inSpired community as sometimes, you wouldn’t know exactly which person to @mention. Correct? Would it be something your community would also benefit from and would use? If so, what would be the desired behaviour when someone flags a post or reply? I.e. where would the notification ideally end up?
Changing the idea status to Open.
Updated idea statusNew→Open
@Gainsight CC Team thanks for your questions here.
My idea was basically to have 2 types of ways to attract a community team member’s attention, either to something inappropriate or abusive that requires intervention as is the case today or as I feel might be relevant, when someone from the company is required for the answer to be complete.
So perhaps both are implemented in a very similar way in Control or simply by allowing standard members to add a moderator tag through the front end.
Not sure if the use of this team handle you used was done on purpose to point out that this is a possible solution, I think it could be! Simply adding the “@CompanyTeam” mention to the original post if someone clicks the “Flag to community team” button.
I think this would be useful for most communities including our own. A good example of this might be this post, which took a few days to be noticed by InSided, since I did not know Marion was on hols!
Hope this helps!
