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alizee
VIP ⭐️⭐️⭐️⭐️⭐️
April 18, 2023

Customer SSO for all Gainsight customer facing properties

Not sure where this idea belongs category wise, but, could we unify the logins for all the Gainsight properties that are customer facing:

  • support.gainsight.com
  • community.gainsight.com
  • pulse.gainsight.com
  • education.gainsight.com

And any of the others I have not probably set foot on yet?

I always get confused with what my login and password is (so does my password vault) because I tend to use a personal login to everything certification related (for posterity, right).

And based on my own experience with contact data quality, I think it would make things a lot easier in Gainsight itself for Gainsight so you wouldn’t have to figure out who is who and map people’s many email addresses back to one individual.

cc: @anirbandutta 

3 replies

anirbandutta
Expert ⭐️
April 18, 2023
No Status→Acknowledged
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anirbandutta
Expert ⭐️
April 18, 2023

Thanks for putting this into words for all of us really.

Adding @prasad_nibhanipudi, @pgeorge to this convo

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It's an opportunity for engagement
gunjanm
Expert ⭐️
November 30, 2023

Just had @alliheller tell me exactly the annoyance around all of this. Interesting that product switcher SSO was the priority and not this.

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Gunjan