Customers replying to themselves reveals issue

Hi @Corry P,

Thank you for submitting this idea!

I understand how an author replying to their own topic can mess up your moderation process.

Can you tell us a bit more about where and how you check for unanswered topics? Which filters/views do you use exactly?

Hi @janina.woita 

My Needs a Reply filter is as shown:

The problem is that the Replies filter counts all additional posts on the thread as replies, whereas if it only counted posts from users other than the Original Poster, it would facilitate our ability to respond to anyone who has not received a reply from our community members, after the 8 hours specified by the other part of the filter.

This is using the newer version of the moderation overview.

Thanks

Thank you @Corry P, for elaborating on your use case! 

Thanks for taking the time to share this idea.

After review, we've decided not to move forward at this time, as this doesn't address a broad enough set of customer needs relative to other priorities we're focusing on. We appreciate you raising it and encourage you to keep sharing feedback as it helps us make more informed decisions.