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tushar_shah
tushar_shah
Contributor ⭐️⭐️
March 23, 2016

Different health score models based on customer segments

  • March 23, 2016
  • 3 replies
  • 34 views
I have a prospect looking for different health score models based on customer segments. Can I get a sense of timeline for this?

      3 replies

      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      March 23, 2016
      Hi Tushar,

      Can you explain a little bit more about the prospect and how do they divide customer segments? This use case of supporting multiple scorecards is high on our priority list. With regards to the timeline, I will have a better answer for you next week.

      Thanks
      Abhishek
      tushar_shah
      tushar_shahAuthor
      Contributor ⭐️⭐️
      March 23, 2016
      They divide customer segments based on ARR.
      Example: If ARR < 15K, then set score for all small account and if ARR > 15K, set score for all large accounts. For large and small accounts, they will have different health score measures.
      steve_davis
      steve_davis
      Gainsight Employee ⭐️⭐️
      May 27, 2016
      Idea as well... may be good for a conversation around Scorecards 2.0
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