Not all customers are created equal. We have several different types of customers. Some fall under our Account Managers and other under our 1:Many.
For our Account Managed customers, there is a desire to add different cards that weigh the overall score differently than our 1:Many customers. While many of our metrics will be the same, we want to be able to be weighted differently by the customer types.
Different Scorecards for Different Customer Types
+5Director of CX and Scale Programs
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