Currently users don’t know what they earn points for and from whom - e.g. they can't see it in their profile.
My suggestion:
- Make earning of points and ranking transparent, e.g. add a stream/tab/... in their profile dedicated to earning points & reputation.
- Additionally, allow community managers to be notified about users reaching/passing certain thresholds, so that they can immediately act/recognize.
Why it will work:
People value personal recognition and recognition is one of the most powerful human desires (see e.g. Reiss’ Basic Desire theory).
Therefore, making the earning of points transparent
- generates instant gratification (endorphins) for the user and
- creates "windows of engagement" for community managers
Use Cases:
- User can check how he earned points for writing a reply, for a reply being recognized as correct answer etc. By checking their profile they feel "confirmation" about how others value them, strengthening their willingness to re-engage.
- Community Manager can immediately write a “congratulation” note when a user reaches new rank e.g. Expert Member, strengthening the reputation of the member and his ego
Cheers,
Florian
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