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To provide visibility via email to the Account Owner (they are not the contact being used to send the email).

In my organization, we have a customer outreach motion to email many customers offering a CS session led by a non-assigned Technical Account Manager. The Account Executive is the Account Owner in this case and it would be nice to have the Account Executive CC’ed automatically on these reach outs. The Account Owner is not always the same across all of these accounts that will be sent an email by Journey Orchestrator, so we are unable to hard code a static email address in the CC field.

Might be related to: