I know we have this article: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Examples_and_Tutorials/Load_3rd_...
Any thoughts from Engineering on putting together a wizard (like Mass Edit) or rule action that would allow people to load historical NPS data into Gainsight easier. Alot of my users are business people, so they either don't have the technical know how to use a data loader or don't have the API access on their SFDC profile.
Especially for people that have that NPS data within SFDC already, being able to use a tool like Mass Edit, where a report can build the data and then they click an action to load that data.
Just a thought. I am also ok with this post going external to get sentiment from customers who suffer with this.
Easier way to load historical/3rd party NPS data
+3
+5Sharing with customers too for feedback.
Is there any way to load non-NPS survey data to Gainsight? If not, are there plans to allow this capability in the future?
+3Yes, but it takes a lot of effort and ultimately requires us to really expose the way Gainsight is built inside SFDC. We need a way to either 1) load data into Gainsight making use of existing structure or 2)make it easier and prettier to connect to outside survey data. We can always build an MDA table, but it will not then make use of any existing Survey functionality.
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