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Gainsight Employee ⭐️
November 18, 2021

Email assist task mapping error

  • November 18, 2021
  • 2 replies
  • 52 views

Hi team,

 

When ever users wrong mapping in the email assist task like Company Person-->Person ID ( instead of Person) --> Firstname, it throws up an error like below

 

 

The error message is not helpful for user to know what the issue is. if it is more descriptive to inform the user how to fix that would be helpful.

2 replies

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
November 18, 2021

I feel like this is an area that could use improvement everywhere.  I definitely struggle with interpreting error messages in rules engine, reporting, dashboard builder, JO, connectors, etc.

jbeker
Contributor ⭐️⭐️⭐️
November 18, 2021

This is sloppy coding-the error message needs to say exactly what the issue is so we know how to fix.