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kmalk
Contributor ⭐️⭐️
June 5, 2020

Enable engagements to run indefinitely

  • June 5, 2020
  • 2 replies
  • 107 views

We want all 28 our our app’s engagements to run indefinintely. However, there is no way to currently set this to happen. We have had to use the “From / To” date selection tool in Schedule > Scheduler to manually scroll through the end date selection window month-by-month for years ahead into the future. Years from now, we may never know that an engagement as stopped sending, and this is very problematic. Please create the ability to set the end date to “never end”.  Thanks!

    2 replies

    shireesha_reddy
    shireesha_reddy
    Helper ⭐️
    June 6, 2020

    Hi @kmalk ,

    Agree, that we need an option for engagements “Never End”. But I guess this problem will be solved to some extent if you use the Knowledge Centre Bot. You can have a KC Bot launched and you can trigger the engagements from KC Bot, In this way engagements will always be there in the Bot, So Users can visit them whenever they want.

     

     

     

    Hope this helps.

     

    Thanks,

    Shireesha.

    --Shireesha
      Divya
      Gainsight Employee ⭐️
      Divya
      Gainsight Employee ⭐️
      September 28, 2020

      Happy to share that this idea has been addressed and implemented in the product. We have now introduced ‘No End Date’ option for scheduling your engagements. Refer to the engagement enhancement section in PX Release Notes September 2020 to understand more about this.

      Divya Nair || Lead Technical Writer
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