We love the idea of displaying the customer stage on the journey widget, but we are not able to load the historical date changes. We have not implemented stages until now so the field was blank when we started (which I imagine will be the same for any new Gainsight customer). It would be great if there was a stage history object where we could populate the dates that the stage changed for each customer so the widget could accurately track the true customer lifecycle both pre and post Gainsight implementation.
Page 1 / 1
This would be super helpful as we are looking at implementing the widget as well. It is quite a limitation that we cannot put in historical dates.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.