Enable 'Less is More' function when setting a score

Thanks for sharing, Samantha. Just to confirm: Is this regarding the option where we assign scores directly based on a numeric field (avg. of case age in this case), with a flag to scale the values to fall between 0 and 100?  If yes, makes a lot of sense to have an inverse scoring option available there. The only way to do this today would be to score based on thresholds (If age < x, assign green), but what you proposed is a much cleaner solution.

Requires an extra rule and a new field, but here's a work-around you could consider in the meantime:

1. Use this rule that you have built (to calculate AVG values for each Account) to write the calculations into the CustomerInfo object.
2. Now create a formula field to invert these AVG calculations (1/x; either ensure enough decimal places or do like 1000000/x).
3. Now build a rule using this formula field and do the scaling between 0 and 100 like before.

Thanks for the suggestion! We will look into that but would love to see a simple 'inverse' checkbox.