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Gainsight Employee ⭐️
Abid
Gainsight Employee ⭐️
August 22, 2022

Enable logging email to timeline via GS assist for Inactive Company/Relationships.

  • August 22, 2022
  • 1 reply
  • 41 views

Hi Team,

Client ( Trackunit‍ ) has a use case where they are looking for the ability to log  email to timeline via GS assist for Inactive Company.

But with existing product behaviour we can log activities to timeline for Inactive Company/Relationship through timeline UI only.

The inactive Company/Relationship records are not reflecting in GS assist UI due to which client is not able to log activities to timeline.

    1 reply

    romihache
    romihache
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 13, 2023

    Maybe this was resolved in a later Assist update? 
    Currently, it’s possible to do that:

     

     

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