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Engagement should keep appearing until user clicks Got it! or closes it

  • April 23, 2021
  • 3 replies
  • 104 views

  • Contributor ⭐️

An engagement (bar/dialog/guide) should remain visible till the user clicks the X to close the
engagement, or clicks *Got it *button on the engagement. This should be possible without using an overlay. 

Also, the engagement should not reappear once the user has interacted with the guide (closed it or clicked a button). 

This ensures that the user keeps on seeing the guide on a non-intrusive format but is not blocked to take other actions on the page. 

3 replies

sai_ram
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  • Expert ⭐️⭐️
  • May 20, 2021

@ruso thank you for sharing here. We will take a look into it.


skalle
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  • Gainsight Employee ⭐️
  • July 14, 2021

@ruso  Can we consider using KCBot with this engagement calling for the users attention? This helps draw users attention without being intrusive. 


  • Author
  • Contributor ⭐️
  • July 14, 2021

@ruso  Can we consider using KCBot with this engagement calling for the users attention? This helps draw users attention without being intrusive. 

 

Thanks for the idea skalle; but we want the information to be displayed upfront. Our data shows that when the information is hidden in the KC bot, the click through rates drop dramatically.