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Error logs for event failures.

  • June 22, 2021
  • 3 replies
  • 22 views

andrew_biehle
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Posting on behalf of customer. Currently there are no forward facing error logs for event failures to help with troubleshooting. It would be helpful to have something like that.
 

 

3 replies

sai_ram
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  • Expert ⭐️⭐️
  • June 23, 2021

@andrew_biehle thanks for bringing this up. I will take this to the product team for more visibility. Please expect a delay response.


skalle
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  • Gainsight Employee ⭐️
  • June 28, 2021

Hi @andrew_biehle Currently we have error logs when we don't receive the event from external system. Once we receive that in GS what we do is broadcast to the subscribers like JO, Real time Rules etc. Those systems would actually have the error logs of what might have failed. From Event System - we broadcast and do a retry for 5 times before we give up. Can you please tell what I am missing here?


gunjanm
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  • Expert ⭐️
  • August 12, 2021

@skalle it should also show reason for error in the Event logs.