Skip to main content
A
Gainsight Employee ⭐️
Amarendra
Gainsight Employee ⭐️
March 15, 2021

Events being synced from Salesforce into Gainsight

  • March 15, 2021
  • 3 replies
  • 122 views

Expectation: Customer wants to sync all the Events to Gainsight that are related to Contact.

“What we want to have is to Sync all those events that are related to Contacts. However, when I select the dropbox "Related To" I can't find the Contacts object there. It is not surprising that I can't find the Contacts object there, because "Related To" may be referring to the "WhatId" field. The majority of Events we have are related to Contacts and we can see a large list in the Salesforce timeline. “

But this integration basically works on the Related to Field, which is What Id in SFDC and doesn't constitute Contact object.
It is for this reason this Contact Object is not populating. And if the Related to field is empty, then it is not possible to sync those event in Gainsight (this is a current product constraint). 

So, Do we have any option on how to include those Events related to Contacts into the Gainsight Timeline

      3 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      March 15, 2021

      @Amarendra sorry for the inconvenience. I will check on this and get back to you.

      Chirag
      Chirag
      Helper ⭐️
      March 23, 2021

      Hi @Amarendra , Sorry for the inconvenience, but this is a limitation in Timeline. We don’t have an immediate plan to support this as the team is occupied with other High-Priority items.

        sai_ram
        sai_ram
        Expert ⭐️⭐️
        March 24, 2021

        @Amarendra I have changed this to a feature request for better tracking purpose. Thank you for sharing your request. 

        Terms & ConditionsAccessibility statement