The Gainsight system was initially designed for Churn/Inactive accounts NOT to be listed in Gainsight Assist along with Active accounts.
The only workaround is to change the status of a company/relationship back to Active. This is highly inconvenient.
Please empower Gainsight Admins to configure this manually according to their business needs.
Feature Request: Churn/Inactive accounts to be listed in Gainsight Assist
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