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Features graphs and dashboards

  • March 11, 2015
  • 11 replies
  • 139 views
irit_eizips
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First, it would be great if the features object was "report enabled" by default.
Second, it would be very helpful to quickly analyze what features (updated in C360) customers are using by segments, industry, healthscore and other customer attributes stored in GS.
Ideally, these reports would be built in dashboards in Gainsight (much like the Cockpit leaderboard). However, it would be great if we could answer these business questions by quickly building graphs using Report 2.0.
    irit_eizips
    dariabrainerd
    dstokowski

    11 replies

    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • March 19, 2015
    Irit,

    Thanks for the feedback. This requirement is in our roadmap and will be executed soon. Stay tuned for further updates on this.

    Thanks,
    Sumesh
    irit_eizips
    irit_eizips
    Forum|alt.badge.img+1
    • irit_eizips
    • Author
    • Helper ⭐️
    • March 27, 2015
    Would that include adding calculated fields to show the product name and feature name in the customer object? Thanks, Irit
    dariabrainerd
    • dariabrainerd
    • Contributor ⭐️⭐️⭐️
    • March 29, 2015
    Will we have the ability to export these types of reports to excel? It would be helpful to be able to export the drill down details from the dashboards created using Reports 2.0. Thanks!
    dariabrainerd
    • dariabrainerd
    • Contributor ⭐️⭐️⭐️
    • April 7, 2015
    Hi Sumesh, 

    Is there a target release date for this functionality? Thanks!
    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • April 9, 2015
    Hi Irit,

    We will provide two new fields - one for feature name and one for product name- in "Customer features" object . Using these fields, you could create reports in repots 2.0 just like any other object in Gainsight. 

    Thanks,
    Sumesh 
    irit_eizips
    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • April 9, 2015
    Hi Daria,

    You will be able to export tabular and graphical reports created on "Customer features" object. However, you will not be able to export the drill down details at this point in time.

    Thanks,
    Sumesh 
    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • April 9, 2015
    Hi Daria,

    This functionality will be available by the end of this month.

    Thanks,
    Sumesh
    dariabrainerd
    • dariabrainerd
    • Contributor ⭐️⭐️⭐️
    • April 24, 2015
    Hi Sumesh - Just checking on a status of this functionality. We are eager to report off of features and set up dashboard views based on the information. Thanks!! 
    dariabrainerd
    • dariabrainerd
    • Contributor ⭐️⭐️⭐️
    • April 24, 2015
    Will the 'Comment' field be available in the drill down section?
    irit_eizips
    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • April 27, 2015
    Hi Daria- The feature has been shipped. Please use the fields "Feature" and "Product" in "Customer features" object to create reports.

    Thanks! 
    puja_ramani
    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • April 27, 2015
    Yes, "Comment" field can be added to drill downs.

    Thanks!
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