Gainsight Employee ⭐️⭐️

Feedback from Seismic: Contact history ( no way to see ALL historic activities related to that contact)

meenal_shukla · 2020-09-25T00:35:16+00:00

Contacts relation. We tag contacts into tons of timeline activities and CTAs but have no way to see ALL historic activities related to that contact. If I am call the CMO, I want to more easily find all the times she has been tagged into activities. When was the last call she was on? How many has she been on over 3 years of being a client? I have to keyword search the name, but if there are 2-3 Sarahs at that firm, I get way more than what I am looking for – must sift through.

Forum|Forum|5 years ago
September 25, 2020
6 replies
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Contacts relation. We tag contacts into tons of timeline activities and CTAs but have no way to see ALL historic activities related to that contact. If I am call the CMO, I want to more easily find all the times she has been tagged into activities. When was the last call she was on? How many has she been on over 3 years of being a client? I have to keyword search the name, but if there are 2-3 Sarahs at that firm, I get way more than what I am looking for – must sift through.