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File types no supported for email template attachment.

  • July 6, 2021
  • 4 replies
  • 47 views
R
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  • rvinny
  • Gainsight Employee ⭐️

Hi team,

 

I found that .eml or .msg type files are not supported as attachments for an email template. Would it be possible to support these formats as well?

R

4 replies

C
  • chethana
  • Helper ⭐️⭐️⭐️
  • July 8, 2021

Hello @rvinny 

Thanks for bringing this up. May i know the use case for this attcahment?

sai_ram
sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • July 13, 2021

@rvinny could you please add the use-case.

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  • rvinny
  • Author
  • Gainsight Employee ⭐️
  • July 13, 2021

Hi @chethana @sai_ram Customer brought up the issue that they were not able to add certain types of files to their email templates. So the wantedto attach the file of type .msg to their email template.

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  • chethana
  • Helper ⭐️⭐️⭐️
  • July 15, 2021

Hello @rvinny 

We do not support.msg type as of now. Can you elaborate on the use case for this?

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